PRIVACY & COOKIES POLICY

EXTREME ADVENTURE LTD: PRIVACY POLICY

This policy sets out how Extreme Adventure Limited uses and protects any information that you provide when you use this website.

Extreme Adventure Limited is committed to your privacy and the protection of your personal data. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Extreme Adventure Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.  Your continued use of our services indicate your acknowledgment of our privacy policy.

About Extreme Adventure Ltd.

Extreme Adventure Ltd (“the Company”) is a company incorporated in England with registered number 5910765.  Our registered office is at Foxdale Cottage, Bunbury Lane, Bunbury, Tarporley, Cheshire CW6 9QZ (hereinafter referred to as “the Company”, “us” or “we”).

Information we collect

Your personal data includes any information relating to you where you are identified or from which you are identifiable.  We may collect and process the following information:

  • Your family and first name
  • Your job title
  • Your contact information including email address
  • Your landline and/or mobile phone number
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

We collect various types of personal data from different sources, including:

  • Information you provide directly to us when you enquire about using our services, or book one of our products or events – this can be via an online enquiry form or during a telephone call
  • Information you provide when you sign up to receive our newsletters via our websites.

We do not request, and so far as we are aware, collect personal data from people under the age of 16.

Why do we collect your personal data?

We collect and process your personal data to conduct our business in order to ensure you receive quality services. We only collect Personal Data that is adequate, pertinent and limited to what is necessary in light of the purposes for which it is processed.

The legal basis for collecting and processing your personal data is to carry out all pre-contractual and contractual steps and perform our contract with you.  We also collect your personal data in order to comply with our legal, regulatory and contractual obligation and also to defend and establish our interests, in particular legal claims and other disputes with customers and /or with third parties.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To perform our obligations to you as our customer
  • Internal record keeping.
  • To improve our products and services.
  • To provide you with information about new products and events, or other information which we think you may find interesting based on your previous relationship with us, and only with your explicit and informed consent.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests

What we do with the information we gather

All the personal data we collect from you or generated by you is used to provide our services.  Our lawful processing ground is, therefore to perform our Contract to you and/or to take pre-contractual steps to do so.

We will not use your personal data for any additional purposes without your consent.  You have the right to tell us that you do not want to be contacted by us for any additional purposes any time after you initially provide your consent.

By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by Extreme Adventure Ltd in the manner set out in this Privacy Policy. Some information and e-mails sent to us may be used as testimonials but no e-mail address or contact details will be displayed.

We do not allow any other third parties to have access to your personal data, except as required or permitted by applicable laws or in accordance with our privacy policies.  We may disclose your personal data to our subcontractors, agents or other service providers that we contract with to assist us in providing the services; provided that any such subcontractors or agents shall agree in writing to comply with the privacy and security standards described in this privacy policy.  In all circumstances the transfer of your personal data will be covered by standard contractual clauses of the European Commission entered into by the entities concerned.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our employees are aware of the restrictions on processing of personal data and understand that storing data in a secure manner is essential.    Although we make good faith efforts to store the information we collect in a secure operating environment that is not available to the public, we cannot guarantee complete security.   Furthermore, while we work to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party ‘hackers’ from illegally obtaining this information.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@extreme-adventure.co.uk
  • You can unsubscribe from our e-newsletters and/or change your communication preferences by following the links in the newsletter.

We will not sell, distribute or lease your personal information to third parties, unless we have your permission or required by law to do so.

How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

Some examples of customer data retention periods:

Enquiries

When you make an enquiry, we’ll keep the personal data you give us for three years, so we can reference previously quoted prices.

Orders

When you place an order, we’ll keep the personal data you give us for seven years, so we can comply with our legal and contractual obligations.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Extreme Adventure Ltd reserves the right to change or update its these terms and conditions.

25th May 2018

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